All returns for either unwanted or damaged/faulty goods must be confirmed by our staff by either phone, fax, post or e-mail. Any goods sent back without prior consent from our staff will be sent back at your cost.
Please notify us within 14 days of receiving the products that you wish to cancel your order and return the products for a refund.
piercings are hygienic products which are exempt from this rule once opened. they are sealed in transparent packaging to allow you to view them without opening the packaging. Hygienic products can only be returned if the original seal of the packaging is still intact.
If you have already opened the packaging but find yourself not happy you can contact our customer service at sales@piercingMAD.co.uk for an alternative solution.
We process returns within 7 business days. Once we have processed your return you will receive an email regarding refund.
You can easily make returns within 30 days of the shipping date. You can use the returns form on page by using the “Returns Form” below.